End-to-End Project and Business Process Management
In this engagement model, Mycon’s takes complete responsibility for managing and implementing your business process. As a client, you make quality measurements on process outcomes, but do not directly manage the process. Mycon’s expertise in doing end-to-end project and business process management provides the flexibility to service diverse customer business processes such as contact center, application processing, claims management, and so forth, for different geographies. As a partner and a customer to Mycon, you have the flexibility to place a manager from your organization at our center of excellence. The client manager can oversee the execution of business processes, make quality measurements, recommendations, and make a real-time assessment of what we bring to the table. We have observed over the years that this engagement model has great value since it leverages Mycon´s expertise in setting up the business process infrastructure while allowing leverage of your knowledge of processes core to your business.

We recommend this engagement model for business process execution and management such as contact center, application processing, claims management, web hosting and maintenance, technical or product support, telemarketing services, data analysis, data processing, and generic back office services. If you have specific queries about this engagement model, Please email us